Warranty & return
We ship worldwide
We have experience of shipping to all continents except Antarctica. Usually shipment takes about 10-15 days, but exact shipment time depends on your shipping destination (however, there can be additional delays during pandemic lockdown period). Don't worry about your Kononykheen, each guitar packed carefully and safely. Please note that order processing can take up to 3 days!
Visa / Mastercard / PayPal etc
Our website accepts most payment systems, and all transactions are safe and secure. We make it easy and hassle-free to pay. And if you’re not sure that a Kononykheen is right for you, there’s no need to worry. We offer a “test drive” period, after which you can return the guitar if it doesn’t meet your expectations. Please check our warranty and return policy for details and limitations
We provide a twelve (12) month warranty that our instruments will be free from defects in materials and assembly under normal use conditions. Our warranty does not apply to defects resulting from mishandling, improper use, improper repair, unauthorized modification, damage as a result of excessive corrosion, current, heat, moisture, vibration, misapplication, etc
Items that fall under our warranty, or otherwise don’t meet customer expectations, can be returned to us. Items must be returned in original, as-shipped condition with all original packaging and no damage or signs of use. In order to initiate a return, e-mail us at email@example.com within seven (7) days of receipt. Once you have been advised that our manager has accepted the claim, you will be instructed to ship item back to us via the same method as it was shipped to you. After we receive and process the returned item, the buyer will receive a full refund of their payment (via their original payment method) within ten (10) business days. The buyer assumes responsibility for all return shipping costs
No surprises! We don’t charge additional taxes or fees on our sales beyond those directly listed during our checkout process. However you may be chraged with import tax by your national Customs Service according to your local Import & Export legislation