Warranty & return
We ship worldwide
We have experience of shipping to all continents except Antarctica. Usually shipment takes about 10-15 days, but exact shipment time depends on your shipping destination. Don't worry about your Kononykheen, each guitar packed carefully and safely. Please note that order processing can take up to 3 days!
Visa / Mastercard / PayPal etc
You can checkout with most popular payment systems right on our website. All transactions are safe and secure. Easy to pay, pleasant for play!
We provide 12 months warranty for our instruments to be free from defects in materials and assembling under normal use conditions. We do not apply warranty to defects resulting from any action of the purchaser, such as mishandling, improper interfacing, operation outside of design limits, improper repair, unauthorized modification, damage as a result of excessive corrosion, current, heat, moisture, vibration, misapplication, misuse etc.
Items which are subject of warranty case or don`t meet customer`s expectations can be returned within 7 days of receipt. Items must be returned in original, as-shipped condition with all original packaging and no damage/signs of use. In order to initiate a return, e-mail us at firstname.lastname@example.org. After our manager accept the process of return you will be instructed to ship item back to us in the same method as it was shipped to buyer, or to make return at Primorskaya str. 1, Vladivostok, Russia. After we receive returned item buyer receives a full refund in their original payment method within 10 business days. Buyer assumes responsibility for all return shipping costs.
We don’t charge tax on our sales except those which are directly listed in checkout process.