Guitar company
Shipping worldwide
We know how to build excellent guitars and we trully love our job

Warranty & return

Shipping

We ship worldwide

We ha1ve experience of shipping to all continents except Antarctica. Usually shipment takes about 10 days, but exact shipment time & cost depend on your shipping destination. Don't worry about your Kononykheen, each guitar packed carefully and safely. Please note that order processing can take up to 3 days!

Payment

PayPal is preferable payment method

It is the most safe and secure online payment system. Don't worry about PayPal fees, if there are any fees from PayPal we take it on ourselves. You pay only the pure price, without any taxes. But customs policy is different from country to country, so please keep in mind your national import tax.

Warranty

We provide 12 months warranty for our instruments to be free from defects in materials and assembling under normal use conditions. We do not apply warranty to defects resulting from any action of the purchaser, such as mishandling, improper interfacing, operation outside of design limits, improper repair, unauthorized modification, damage as a result of excessive corrosion, current, heat, moisture, vibration, misapplication, misuse etc. 

Return Policy

Items which are not subject of warranty case but don`t meet customer`s expectations can be returned within 7 days of receipt. Items must be returned in original, as-shipped condition with all original packaging and no damage/signs of use. In order to initiate a return, e-mail us at manager@kononykheen.com. After our manager accept the process of return you will be instructed to ship item back to us in the same method as it was shipped to buyer, or to make return at Primorskaya str. 1, Vladivostok, Russia. After we receive returned item buyer receives a full refund in their original payment method within 10 business days. Buyer assumes responsibility for all return shipping costs. 

Items which are subject of warranty case can be returned within warranty term. Items must be returned in original, as-shipped condition with all original packaging and no damage/signs of use. In order to initiate a return, e-mail us at manager@kononykheen.com. After our manager accept the process of return you will be instructed to ship item back to us in the same method as it was shipped to you, or to make return at Primorskaya str. 1, Vladivostok, Russia. After we receive returned item buyer receives a full refund + return shipment cost refund in their original payment method within 10 business days.

Tax Policy

We don’t charge tax on our sales.

 

 

Artists

Contact us

Kononykheen Guitars 690063, Primorskaya str.1, Vladivostok, Primorskiy kray, Russia manager@kononykheen.com Get in touch
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